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Quality approach

Perfection is a path, not an end.
Korean proverb

Percall is certified ISO 9001 Version 2008 for its Multilingual Technical Support on Computer Applications activity. This certification represents both an external symbol and an internal management goal for us in our day-to-day work.

Quality, a durable development engine. A key principle bringing our staff together around a company mindset highlighting the intrinsic qualities of each person in the company, thus ensuring the achievement, involvement and enrichment of our staff’s skill base on which the stability of our customer relations is grounded.

Strongly imbued and guided by its ISO 9001 Quality approach, Percall creates, documents, follows-up, analyzes and continuously improves its procedures. We are adamant about customer satisfaction. Our customers are our best advisors. With an open ear to our customer, we are able to act, react, anticipate, adapt and integrate customer needs as they develop.

Talking about quality …

Daniel Braun (Managing Director of Percall SAS)
 
« As service supplier in the IT and communication world, Percall must, above all, build on developing and consolidating its customer capital, which is our company’s primary asset. Our relationship with our service requesters must be built on lasting trust. Our commitment to a strong quality management policy is both a message to our customers, a competitive advantage in finding new markets, and a way to ensure the long-lastingness of our organization. »
Lothar Wiegratz (Technical Support BU Director)
 
Our “Quality” approach is cross-contextual. All the departments at Percall are concerned and involved. But above all, this is expressed in the way we deal with our customers, in the way we work with and for them. It’s a state of mind which resonates in everyone concerned and at all levels of our activity. It’s a daily effort to maintain an open and comprehensive ear, to work together in finding the right solutions, implement them, analyze the results and draw the conclusions which make things move forward.
Olivier Fumey (Percall Development Director - Rabat)
 
« Our « primary raw material » at Percall is our men and women :their skills, experience, diversity, affinities … Our job is to ensure, at all times, that they have everything they need to accomplish their tasks and missions. The ISO 9000 is for us a tool which allows us to move forward while improving our results and the way to do things. »

+33(0)478004514

contact@percall.fr
Percall - Service Advantage Gold PTC - Strategic Services Partner

Percall was chosen as SSP de PTC®

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